FAQs

• Solid Green – Your generator is functioning properly. You can relax knowing your generator is ready to protect your home.

• Flashing Green – Your generator is currently running, either during a weekly exercise, or because you are experiencing a power outage.

• Yellow - Maintenance is required on your generator, but will still provide power during an outage. If we are maintaining your generator, we may have already scheduled your generator service date. If we are not maintaining your generator, please call us for service at (804)406-3379.

• Red - An issue has been detected. Call us for service at (804)406-3379.

Each home is unique, so there is no “cookie cutter” pricing. We do offer a FREE Estimate and Consultation to determine your wants, needs, and requirements to properly size the generator to custom fit your life. We also offer financing for as low as $199 per month.

Yes! We not only sell and install Generac Generators, but our factory trained technicians also service and maintain your whole house Generac Generator, even if you did not purchase it from us!

Yes! All of our Service and Installation technicians are fully trained and factory authorized by Generac, so our customers can be confident their generator is receiving the best service.

In some cases, installation of your generator can be arranged the day after your in-home consultation! Lead times are based on storm intensity and frequency. We recommend planning your installation before you find yourself without power.

You do not have to be home during installation. Our team will need access to your electrical panel box.

Have your home WiFi name and password available, and call MobileLink for service at (855)436-8439.

It can run for 7 days non-stop if necessary.

No, it has safety features built in that will shut it down if necessary.

A typical 22-24kW air-cooled generator will use on average 1-1/2 gallons of propane per hour.

Most propane companies offer auto-fill, however it is always a good idea to verify your tanks are topped off when the weather forecasts potential opportunities for an outage.

Call our office at (804)365-0263 and we can talk you through how to reset it.

Locate the control panel inside the top lid of your generator. Read what the control panel is saying and record (taking a screenshot with your cell phone is a great way to record this). Using the control panel, press the OFF button. Then press the ESCAPE button. Then press the ENTER button. This will clear any fault codes. Press the MANUAL button on the controller. The generator should crank and start. If the generator starts and runs for 1 minute, press the AUTO button. Your generator will shut down automatically.

Locate the control panel inside the top lid of your generator. Read what the control panel is saying and record (taking a screenshot with your cell phone is a great way to record this). Using the control panel, press the OFF button. Then press the ESCAPE button. Then press the ENTER button. This will clear any fault codes. Press the MANUAL button on the controller. The generator should crank and start. If the generator starts and runs for 1 minute, press the AUTO button. Your generator will shut down automatically.

Generac has been designing and manufacturing backup power generators since 1959, and is the #1 manufacturer of home backup generators. Virginia Power Solutions is a PowerPro Premier Dealer for Generac, which means we have a consistent proven record of providing excellent customer service and support, we maintain a parts inventory that gets our customers back online as quickly as possible with no wait to order parts, and we offer 24/7 Support service to keep your home protected at all times. Locally owned and operated since 2004, we specialize in whole house backup generators, and look forward to providing our customers with the BEST installation and service for years to come.